Privacy policy

Air World SAS (“Multiven”) knows that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy policy ("Privacy Policy"). By visiting Multiven’s website, you are accepting the practices outlined in this Privacy Policy.

What does this privacy policy cover?

This Privacy Policy covers Multiven’s treatment of personal information that Multiven gathers when you are on the Multiven website and when you use any of the Multiven services. Also, this Privacy Policy covers Multiven’s treatment of any personal information that Multiven’s business partners share with Multiven.

This Privacy Policy does not apply to the practices of third parties that Multiven does not own or control, or to individuals that Multiven does not employ or manage.

What personal information about customers does multiven collect?

Our primary goal in collecting personal information is to provide you with a friendly, customized, and efficient experience. We only collect personal information that is relevant to the purpose of our site. We do only process this information in compliance with applicable data protection laws and in a way that is compatible with the purpose for which it has been collected or subsequently authorized by you. We collect the following types of information from our customers:

Information you provide to us:

We receive and store any information you enter on our website or provide to us in any other way. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features. The personal information you provide is used for such purposes as responding to your requests for certain products and services, customizing the content you see, and communicating with you about special offers and new products and services.


In order for you to use our site, you must complete a registration form. We require your contact information (such as name and email address). We may also request location information. and unique identifiers in order to provide you with a more personalized service, but this information is optional.


To process your order, we require contact information (such as billing address) and financial information. This information is used for billing purposes and to fill your orders.

Automatic information:

We receive and store certain types of information whenever you interact with us. Multiven automatically receives and records certain "traffic data" on our server logs from your browser including your IP address, Multiven cookie information, and the page you requested. Multiven uses this traffic data to help diagnose problems with its server, analyze trends and administer the Site.

Generally, our service automatically collects usage information, such as the numbers and frequency of visitors to our site and its components, similar to TV ratings that indicate how many people watched a particular show. This data is only used in the aggregate. This type of collective data enables us to figure out how often customers use parts of the site, so we can make the site appealing to as many customers as possible. In addition, we may provide statistical information, not information about you personally, to our partners about how our customers, collectively, use our site. We share this type of statistical data so that our partners also understand how often people use their areas and our site, so that they, too, may provide you with an optimal web experience.

Many companies offer programs that help you to visit web sites anonymously. While Multiven will not be able to provide you with a personalized experience if we cannot recognize you, we want you to be aware that these programs are available.

What about cookies?

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser, enhance your user experience (e.g. to store your search queries) and tell us how and when pages in our site are visited and by how many people. Multiven cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your screen name or email address is.

The “help” portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of Multiven’s most attractive features

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Will multiven share any of the information it receives?

Information about our customers is an integral part of our business. We neither rent nor sell your personal information to anyone. We share your personal information only with the subsidiaries that are under the control of Multiven and as described below.

Affiliated business we do not control:

We are affiliated with a variety of businesses and work closely with them. In certain situations, Multiven provides services, or sells products jointly with affiliated businesses. We will only share personal information that is necessary for the affiliate to complete the transaction (for example, a field engineer may need your site address to facilitate the replacement of your failed network equipment hardware). We require our affiliates to provide the same level of privacy protection that we do and they do not have the right to share or use personal information for any purpose other than for an authorized transaction.


We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Examples include delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, and processing credit card payments.

In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Multiven, or substantially all of its assets, were acquired, customer information would be one of the assets that are transferred.

We may release Personal information when we believe in good faith that release is necessary to comply with that law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Multiven, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Except as set forth above, you will be notified when your personal information may be shared with third parties or used for a purpose incompatible with the purpose(s) for which it was originally collected, and you will be able to prevent the sharing of this information by opting out. To ensure the privacy of your personal information, we will only share information with third parties that provide equal or greater privacy protection.

Is information about me secure?

Your Multiven Account Information is protected by a password for your privacy and security. You need to work to protect against unauthorized access to your password and to your computer by signing off, clearing the browser cache and closing the browser once you have finished using a shared computer.

We use industry-standard Secure Socket Layer (SSL) software to protect the security of your Personal information during transmission, which encrypts all of the information you input.

Multiven's servers are located in data centers in Switzerland and any personal information that you provide to us shall remain in our Swiss data centers, unless you elect to share your information with one of our technical experts by making a support request. In this case, your data may be transferred to or accessed from the country where the technical expert is located.

Only employees who need personal information to perform a specific job (for example, a customer service representative) are granted access to it. All of our employees are kept up to date on our privacy and security practices.

What information can i access?

Multiven allows you to access the information about you for the singular purpose of viewing, and in certain situations, updating that information. You can access your personal information on our site and correct, amend, or delete information that is inaccurate.

Can children use multiven’s services?

Multiven does not sell products or services for purchase by children. If you are under 18, you may use Multiven site only with the involvement of a parent or guardian.

For how long do we store personal information

You may elect to terminate your account at any time and/or delete information you have entered or uploaded thereon. If you cancel your account or delete any content or if Multiven elects to do so, any personal information included therein will also be deleted, unless a continued storage is required by applicable law. In some cases, there may continue to be residual copies of personal information on our computer system due to the nature of the computer system's operation and ongoing data back-up and archiving

Conditions of use

If you decide to visit Multiven site, your visit and any possible dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of the law of England & Wales.

Third party sites

The Service may permit you to link to other websites on the Internet, and other websites may contain links to the Site. These other websites are not under Multiven control. The privacy and security practices of websites linked to or from the Site are not covered by this Privacy Statement, and Multiven is not responsible for the privacy or security practices or the content of such websites.

Changes to this privacy policy

Multiven may amend this Privacy Policy. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes to our privacy policy, we will notify you by posting an announcement on our web site so you are always aware of what information we collect, how we use it, and under what circumstances if any, it is disclosed.

Questions or concerns

If you have any questions or concerns regarding privacy at Multiven site, please send us a detailed message to: privacy AT multiven DOT com. Your privacy is important to us and we will make every effort to resolve your concerns.

Effective date of these terms of use

September 3, 2022